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Canada Post frequently asked questions

Mail delivery across Canada could be disrupted as early as May 22, 2025. Canada Post may go on strike if ongoing negotiations with the postal workers’ union does not lead to an agreement.

We want to ensure you have the information you need to manage your TD Insurance policy. Here are some answers to common questions about a postal disruption and options available to you. 

Will the delivery of my policy documents or renewal information be delayed?

Yes, since Canada Post may interrupt services, the delivery of your policy documents and renewal package may be delayed. If you are a TD Insurance Home or Auto customer, you can access your policy documents online by registering for MyInsurance and logging in through your browser.

If you’re looking for a specific document, please log in to MyInsurance through your browser and navigate to your Document Centre.

If you are a TD Insurance Business customer, please contact a licensed TD Insurance Advisor at 1-855-724-2883 for support with your policy or renewal.

How do I access my policy documents if I don't get them in the mail?

If you are a TD Insurance Home or Auto customer, you can access your policy documents online by registering for MyInsurance and logging in through your browser. Once logged in, navigate to your Document Centre to view or download documents, including your pink card (digital proof of insurance).

If you are a TD Insurance Business customer, please contact a licensed TD Insurance Advisor at 1-855-724-2883 for support with your policy or renewal.

How do I sign up for MyInsurance?

If you are a TD Insurance Home or Auto customer, you can register for MyInsurance online services in a few easy steps. Your new account will let you manage your policies and track your claims 24/7. Visit MyInsurance or download the TD Insurance Mobile App to register.

How do I update my document preference to paperless?

To go paperless and receive notifications when a new policy document becomes available, follow these simple steps on the TD Insurance website or the TD Insurance Mobile App:

  • Log in to MyInsurance
  • Navigate to Profile
  • Select Document Preferences
  • Select Edit

You can change your document preference back to mail at any time.

What are my options for submitting payments if I can't send a cheque by mail?

There are several convenient payment options available to you.

Current payment options:

  • If you are a TD Insurance Home or Auto customer, you can review and manage your payment methods and billing dates online using TD MyInsurance or TD Insurance Mobile App.

Pre-Authorized Debit (PAD)

Monthly

  • Withdrawals are taken directly from your bank account.
  • Note that your first policy term premium will be paid over 11 equal installments.
  • Your premiums are then paid one month in advance over 12 installments for each subsequent renewal.
  • Eligibility rules and monthly installment fees will apply.

One-time (annually)

Your full policy premium is taken in a lump sum from your bank account, typically on the inception or renewal date of your policy.

Credit card

Monthly

  • Charges are taken directly from your credit card.
  • Note that your first policy term premium will be paid over 11 equal installments.
  • Your premiums are then paid one month in advance over 12 installments for each subsequent renewal.
  • Eligibility rules and monthly installment fees will apply.

One-time (annually)

Your full policy premium is taken in a lump sum from your credit card, typically on the start or renewal date of your policy.

Online banking

  • Pay through your branch or institution's online website.
  • Note that for web payments through online banking, your account number will be required. 

Debit

  • Pay at any financial institution.
  • Note that your account number will be required.

How will I know when my policy has been renewed during the postal disruption?

If you are a TD Insurance Home or Auto customer, you can access your renewal information on MyInsurance approximately 60 days ahead of the renewal date. If your document preference is set to paperless and you’re registered for MyInsurance, you’ll receive a notification by email that your renewal and any other documents are available. 

If you are a TD Insurance Business customer, please contact a licensed TD Insurance Advisor at 1-855-724-2883 for support with your policy or renewal.

I need a copy of my pink card (digital proof of insurance). How can I get it?

If you are a TD Insurance Auto customer, you can download a digital copy of your pink card on MyInsurance or upload it to your Apple Wallet. Downloaded copies are valid for the term of their policy, at which point you can download a new one. 

How do I receive claim reimbursement during a postal disruption?

Your Claims Advisor will work with you to find the best solution for your claim settlement. In many cases, we can make payments by electronic funds transfer. We'll do everything we can to avoid delays in settling your claim. 

Who do I contact if I have more questions?

If you didn’t find what you’re looking for, please contact us:

  • TD Insurance for Business: 1-855-724-2883
  • TD Insurance Home or Auto: Chat online with a licensed TD Insurance Advisor through MyInsurance during our hours of operation or speak with us directly at 1-866-261-2311.
  • Hours of operation: Mon – Fri, 8 AM to 8 PM , Sat 9 AM to 4 PM
  • Home and Auto Claims: Please contact your Claims Advisor directly by using their phone number or email. For your privacy and security please do not send confidential information by email.